FAQs

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Orders

Every piece is made to order, so please allow 10–14 business days for printing, mounting, and careful packaging. Once your order ships, you'll receive a tracking number to follow its progress — delivery typically takes an additional 3–5 business days.

Yes — once your order ships, you'll receive an email with a tracking link. You can follow your package's progress right up until it's delivered to your door.

Mistakes happen! Just send us an email at volodymyartlas@yahoo.com as soon as possible and we'll be glad to help sort it out. Please keep in mind — if we're not notified of an address change within 48 hours of your purchase, your shipment could run into delivery issues.

Yes, we ship worldwide! No matter where you are, we'll do our best to get your artwork safely to your door.

Artwork & Framing

Every frame we offer is built from lightweight, solid wood. The brown, white, and black options are made from oak, with the white and black finished in a double coat of non-toxic, water-based paint for a smooth, durable look. Our natural finish uses hickory, letting the wood grain show through beautifully. Choose from natural, brown, white, or black to match your space.

Yes, custom sizing is available on select prints — just reach out to us with the dimensions you have in mind and we'll let you know what's possible.

We use high-quality glazing on all our frames, chosen to keep your print protected and looking its best. If you have any concerns about breakage during shipping, feel free to reach out before ordering.

Of course — we also offer unframed prints if you'd like to choose your own frame or already have one in mind.

Returns & Refunds

Since each piece is made to order, we're unable to accept returns for a change of heart.

Cancellations and order changes need to happen within 24 hours of your original purchase. Since every piece is custom printed and framed just for you, we're unable to make changes once production has started.

On the rare chance your print arrives less than perfect, let us know right away. Send a few photos of the damaged piece along with the box it arrived in to volodymyartlas@yahoo.com, and we'll take care of it. We'd also appreciate photos of the packaging even if nothing looks damaged — it just helps us keep an eye on quality.

Safety & Security

We get it — entering your card details online can feel a little nerve-wracking! Rest assured, our site is SSL encrypted (you'll see "HTTPS" in the URL, confirming it's secure), and every payment is processed through Shopify, a PCI DSS Level 1 certified platform — the highest standard in payment security. We never store your card information, and your personal details are never shared with anyone else, so you can shop with complete peace of mind.

You can find our full Privacy Policy here — it covers what information we collect, how it's used, and how we keep it safe.

Nope — you can check out as a guest anytime. Creating an account is optional, but it does make tracking orders and future purchases a bit easier.