Refund policy

Every piece is made to order, just for you. Because of this, each print goes through careful quality checks before it leaves our studio — but if your item arrives damaged or defective, contact us within 3 days of delivery at contact@thekult.art with photos of the damage and packaging, and we'll send a free replacement right away.

Order Cancellations

We move quickly to get your piece into production, so cancellations or changes must be requested within 24 hours of your original purchase. Once production begins, your piece is already being custom printed and framed specifically for you — at that point, we're no longer able to make changes, adjust sizing, or cancel the order. We recommend double-checking your size, frame, and mount selections before completing checkout.

Change of Heart

We don't keep inventory — every print is created specifically for your order, using your chosen size and framing. Because of this, we're unable to accept returns or offer refunds for a change of heart once production has started. If you're unsure about a piece, feel free to reach out before ordering and we're happy to help you choose.

How to Start a Return

If your item qualifies for a replacement under the terms above, email us at contact@thekult.art with your order number and clear photos of the issue, including the packaging it arrived in. Once we review the details, we'll guide you through the next steps and get a replacement on its way as quickly as possible.

Questions

Have a question about our return policy, or something not covered here? Reach out anytime at contact@thekult.art — we're happy to help however we can.